Outbound Telemarketing (Mandarin Speaker)

Responsibilities

*Cold call people using a given phone directory to sell products or solicit donations

* Answer incoming calls from prospective customers

* Use scripts to provide information about product's features, prices etc. and present their benefits

* Ask pertinent questions to understand the customer's requirements

* Persuade the customer to buy by demonstrating how merchandise or services meet their needs

* Record the customer's personal information accurately in a computer system

* Deal with complaints or doubts to safeguard the company's reputation

* Go the extra mile to meet sales quota and facilitate future sales

* Keep records of calls and sales and record useful information

Requirements and skills

* Proven experience as telemarketer or similar sales/customer service role

* Proven track record of successfully meeting sales quotas preferably over the phone

* Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

* Excellent communication and presentation skills

* Proficient in English

* Skilled in negotiation and dealing with complaints

* Persistent and results-oriented

* Patient and able to handle customer rejection