Company Background : MNC who is leading the digital transformation of energy management and automation in Homes, Buildings, Data Centres, Infrastructure and Industries.
Job Descriptions :
- First level general support pre-sales and post-sales, telephone, email and digital platforms to customers and partners
- Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer's support needs
- Managing transactional orders backlog in ensuring timely deliveries as per customers requested delivery dates
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Support and resolve customer logistic product quality/returns and commercial issues
- Proactively follow up on all commitments and customer details
- Strong Collaboration with Marketing on new product launches
- Ongoing proactive research and learning about new products, technologies and applications
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
- Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
- Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives
Requirements :
- 2 years or above experiences in Order processing/order support/sales support
- Ability to multi task (logging queries while speaking with customers)
