Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Join us as a Order Handling Specialist for the Electrification Services Business Area where you will be providing customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.
Reporting to the Service Project Management Manager and this position is based in Petaling Jaya, Malaysia.
Your responsibilities
- Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process
- Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed
- Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).
- Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products
- Acting as the first port of call for customers queries and orders and ensures the resolution of customer issues
- Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
- Supporting the sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools
- Implementing and maintaining customer support processes. Sharing functional best practices and lessons learned across the organization
Your background
- Degree in any discipline or a related field
- Min 3-5 years in spare parts order handling end to end, customer support, planning & fulfillment experience
- Product experience in low voltage/medium voltage switchgear, protection relay or distribution solutions product portfolio will be an advantage
- Being proficient and knowledgeable in using MS Excel and Office Application, ERP SAP experience and Salesforce tools
- A collaborative, solutions-oriented approach, good communication skills & team player
Benefits
- Life insurance
- Accident insurance
- Paid Parental leave (gender neutral)
- Sick pay
More about us
Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world's demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated.
Work model: hybrid
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