Ulink Assist (Singapore)
Operations Support Executive (Permanent Remote Work)
Indicative Monthly Compensation: RM 4,400 6,200
Ulink Assist is a dynamic company committed to delivering exceptional service in the area of cross-border medical assistance. We are looking for a highly organized and proactive Operations Support Executive to join our remote team in Malaysia. This role is essential in ensuring smooth operational workflows and providing technical support across our offices. www.UlinkAssist.com
- Monthly compensation: RM 4,400 6,200, depending on years of experience.
- Permanent remote work
Key Responsibilities:
Operational Support:
- Serve as the main point of contact for key client accounts.
- Train and support team members on company policies and procedures.
- Develop and maintain operational workflows and supporting documents.
- Manage and resolve customer complaints.
- Facilitate and document regular operations meetings.
- Maintain and monitor team schedules and rosters.
- Create and update standard operating procedures (SOPs).
- Oversee the processing and verification of invoices.
- Manage IT system enhancement projects.
Reporting and Data Management:
- Track and report on key operational performance metrics.
- Prepare and distribute regular reports for internal stakeholders.
- Maintain and update incentive and performance tracking files.
- Conduct regular backups of critical data and systems.
IT Support:
- Serve as the point of contact for the team's IT-related issues and external IT service providers.
- Set up and maintain remote desktop access for team members.
- Manage office IT equipment and software licenses.
- Ensure proper data security and user access management.
Compliance and other:
- Be responsible for data security, information security and BCP compliance
- Monitor and manage email communications and case management systems.
- Coordinate logistics for internal and external events and meetings.
- Support the administrative needs of various departments.
Qualifications:
- Proven experience in operations support roles; preferably at TPA, medical / travel assistance or insurance operations / call-centre
- Must have good second language skills
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency with relevant software and tools (e.g., Zoho Desk, CRM).
- Ability to manage multiple tasks and prioritize effectively.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a collaborative and innovative environment.
- Candidate will be placed on the management track of the Company and will work closely with Company's management.
Permanent remote work.
How to Apply:
- Qualified individuals should send their resume to: [Confidential Information]. Only shortlisted candidates will be notified. Thank you very much for your interest.
About Ulink Assist:
Founded in 1996, Ulink Assist is one of Singapores leading medical assistance providers. Every year, we arrange more than 2,000 medical appointments for patients to receive treatment in Singapore and Malaysia. We have working relationships with all the private and government healthcare providers, and the majority of our clients are from Indonesia, Malaysia, Bangladesh, Cambodia and China. Interested in medical assistance operations and in working on entrepreneurial projects in a fast-growing company http://ulinkassist.com
