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Job Details
Position Summary
This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement. Key accountabilities include to: process client bookings over the phone, ensure all relevant information is collected and entered into World/Bio Star in a timely and accurate manner. Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.
Responsibilities
- Monitor and tracking of inbound and outbound shipments using World Courier's systems
- Answer telephone calls and provide information / assistance as required
- Identify customer's transport needs / requirements
- Advise client, shippers on estimated pick up and delivery timings
- Liaise with Agent / service provider to arrange suitable pick up and delivery times
- Responsible for Service Recovery from internal process investigation to client management
- To provide support to BD from service perspective
- Responsible for regular and adhoc reporting needs for CS and Ops
- Responsible for site visit for service set up and maintenance
- Prepares quotations for customers and prospects
- Any additional tasks as required
- To ensure company processed and quality standards are adhered to avoid service incidents
Reports Directly To
National Operations & Customer Service Manager
Education And Experience
- Minimum secondary education level with a pass in English
- Preferred tertiary, diploma education and above
- An understanding of Imports and Exports processes and statutory requirements
Skills And Knowledge
- Service and customer orientated
- Ability to work in a fast-paced environment
- Excellent communication, verbal and written English
- 3 years customer service experience
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier (Malaysia) Sdn Bhd
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [Confidential Information]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
