Operations Officer

Pinkcollar Employment Agency is looking for a motivated, process-oriented Operations Officer with strong communication skills to join our Operations team. If you are interested in exploring a career with purpose and consider yourself a strong communicator and organised, we would love to work with you.

Pinkcollar is the first and fastest-growing ethical recruitment agency for migrant workers in Malaysia. Join our dynamic team that is changing the landscape of migrant worker recruitment for the better!

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No of positions available:1

Start Date: August/September 2024

Location:Kuala Lumpur (Publika Shopping Gallery)

Compensation:RM 3,000 - RM 3,200 per month, negotiable based on skills and experiences

Additional Benefits:

• RM 400 transport allowance per month
• Hybrid work arrangement post-probationary period
• Mental health leave and personal leave in addition to standard annual leave

Responsibilities include:

• Review documents for legal processing of migrant workers into Malaysia, checking for accuracy and completeness
• Prepare documents required for migrant worker visa application processes such as employment contracts, relevant immigration forms and authorisation letters
• Submitting visa applications either online or manually with the assistance of the Dispatch team
• Own and proactively follow up on visa application accounts assigned to you to ensure progress within the set deadline/required time frame
• Seek guidance from supervisors on case strategy for visa applications that are atypical/require nuance considerations
• Execute on typical administrative services such as permit renewal and contract renewal services
• Manage client communications throughout the visa application process, including liaising with clients for document signing, emailing/messaging clients to provide progress updates, and receiving clients at the office during worker arrival
• Manage on-arrival logistics for candidates when they arrive in Malaysia such as purchasing phone SIM cards, medical examination registration and visa issuance
• Manage relevant stakeholders (Department of Labour, Immigration Department Officers, etc.) and practise cross-cultural empathy with people from varying backgrounds
• Perform duties with proactivity, enthusiasm and open communication.

Requirements include:

• Experience with clients from various backgrounds
• Strong verbal and written English communication skills
• Positive attitude toward day-to-day problem-solving
• Ability to manage deadlines and prioritise work tasks
• Passionate or willing to learn about social impact, ethical recruitment, foreign labour, issues faced by migrant workers, forced labour and modern slavery
• Process-oriented or process-driven person
• Ability to work well under pressure and good at making decisions quickly
• Empathetic but resilient (you deeply care about customers, and always remain calm)
• Forward-thinking and an action-taker (anticipate potential problems and prevent them before they occur)
• Interest in planning systematically and organising workflows to optimise efficiency.
• Highly organised and meticulous
• Able to work collaboratively in a lean operations team under a dynamic environment
• A candidate who has a car is highly desirable as this role may involve some logistical work

*** This role is open to all academic backgrounds

If you are interested and/or have any questions, please email [Confidential Information] a and cc: [HIDDEN TEXT] with your resume/CV and cover letter.

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Press Mentions

May 2019 -Young Southeast Asian Leadership Initiative: Pinkcollar Community Empowering Migrant Workers in Malaysia

Aug 2019 -World Bank: International Youth Day: How a World Bank Youth Summit Winner is Helping Domestic Workers in Malaysia

Oct 2019 -Cultural Vistas: YSEALI Seeds for the Future Grantee Helps Create Ethical Recruiting for Domestic Workers

Oct 2019 -Reuters, then reposted by New Straits Time, Free Malaysia Today and the Malay Mail: Malaysia's first ethical job agency targets modern slavery

Oct 2019 -BFM: Recruiting Migrant Workers Ethically

Oct 2019 -Cilisos: There's a New Recruitment Agency in Malaysia that Hires Maids through...Social Media

Oct 2019-Word Bank Group: Development Digest: World Bank Group

Nov 2019 -Global Fund to End Modern Slavery: GFEMS & Fair Employment Foundation: Expanding models for ethical recruitment

Nov 2020 -Business Today: MaGIC to match funding from Social Impact Matching Grant to 5 social enterprises

Nov 2020 -Digital News Asia: Five Malaysian social enterprises receive funding boost from MaGIC's SIM Grant

Apr 2021 -BFM: Improving Recruitment Processes for Foreign Domestic Workers

Aug 2021 -Winrock International & USAID: Episode 4: Who Cares for the Carers

Apr 2022 - Global Fund to End Modern Slavery: The Global Fund to End Modern Slavery Announces New Program to Support Migrant Workers in Malaysia, Indonesia

May 2022 -Forbes: Forbes 30 Under 30 Social Impact

Sept 2022 -Prestige Asia: Prestige 40 Under 40 - Sophia Aliza Jamal

Oct 2022 - Tatler Asia: Gen T List - For making Malaysia's domestic helper market fairer and more efficient

Oct 2022 -Peers2Peers Podcast: The Co-Founder of Pinkcollar Employment Agency on Chasing Our Value

Nov 2022 - Tatler Asia: How this Entrepreneur's Company is Fighting Against Migrant Labour Exploitation

Feb 2023 - BFM: Tackling Modern Slavery

July 2024 -BFM: Ethical Solutions for Domestic Worker Recruitment