Who You'll Work With
You will be part of the McKinsey Optimize function that delivers distinctive, positive and productive experiences through various services ranging from travel, events, real estate, sourcing, technology and purchasing.
You will work closely with the wider Travel Team and Optimize departments, as well as leadership in APAC and colleagues in other functions across the globe.
Optimize Travel is responsible for setting the strategy for and managing the operations of McKinsey's global travel program. Our vision is to bring people together to create positive enduring change in the world. We do this by designing a global and scalable travel program that harnesses innovation to deliver the best value for our Firm while creating positive experiences for our colleagues. We empower colleagues to make informed travel decisions as they focus on delivering impact where it matters most.
You will be based in Kuala Lumpur and will report directly to the Regional Travel Manager based in the same location.
What You'll Do
You will partner with the Regional Travel Manager to support and drive both global & regional travel initiatives and bring efficiencies in your areas. To be successful in this role, you must be able to identify gaps and opportunities for improvement to drive continuous improvement in our operations. You must be able to balance working with a global team to meet wider goals and objectives while aligning these with the needs and objectives of local stakeholders.
You will collaborate with the Regional Travel Manager to identify and address service-related issues such as quality control and service level adherence, and partner with local offices and our Travel Management Company to improve service support.
Proactively, you will address and report on policy compliance and related issues by not only providing recommendations on policy and process updates, but by also influencing behaviors to ensure a high level of policy adherence. Additionally, you will partner with local finance, tax, and payment teams to resolve policy, approval, or payment issues, and identifying and correcting process gaps to ensure a seamless traveler experience.
By working closely with Travel Category Managers on key supplier relationships for air, hotel, and car rental services, you will address service and contractual matters, ensuring optimal outcomes.
Together with the Regional Travel Manager, your efforts will align with and achieve the broader goals set forth by Optimize Travel.
Qualifications
- Undergraduate degree and demonstrable intellectual curiosity through professional training, advanced degree or professional impact
- 5+ years of relevant corporate travel experience ideally in Europe, GDS knowledge is a plus
- Demonstrated record of impact in previous roles
- Outstanding communications and listening skills
- Ability to thrive in a complex organization
- Distinctive expertise and problem-solving skills, demonstrated through impact on complex, sensitive, time-critical issues
- An entrepreneurial, collaborative attitude with interest and aptitude for working as part of a global team across countries and cultures
- Exceptional judgment and integrity
