Operations Delivery Analyst - English Speaker

Role Overview

The role involves managing work order-related processes and ensuring compliance. Youll be the main point of contact for issues related to work orders from clients and suppliers.

• Key Responsibilities

Payment Request Management

• Review and manage queries from projects.

Follow up on approvals for payment requests.

Invoice Review and Approval Check supplier invoices and provide approval to the Finance team.

• Invoice Issue Resolution

Work with relevant parties to identify and resolve invoice/payment-related issues.

Compliance Ensure mandatory documents are submitted.

• Complete background investigations (BI) where required.

Handle policy-related issues and queries.

• Ensure resources have the right to work and required internal approvals are in place.

Manage Off-shore Service

• Act as the key contact between on-shore and off-shore teams.

Ensure services are provided as required.

Reporting Prepare standard monthly reports and ad hoc reports as requested by stakeholders.

• Accruals

Support Finance in monthly accruals by providing necessary data and reports.

Documentation & Tracking Track internal documentation requirements (e.g., compliance document tracker, work pass tracker).

• Manage the Master Contractor Roster file.

Queries Management (Internal)

• Handle billing queries from projects, cost/WBSE queries from Finance, and work order & IQN queries from contractors/hiring managers.

Queries Management (External)

• Address queries from suppliers regarding processes, IQN, billing, etc.

General Operations Work

• Facilitate audits, perform ad hoc administrative work, process improvements, and train suppliers.

Contractor Management

• Communicate roll-off information to project teams.

Process and facilitate contractor extensions when applicable.

• Provide advice on enablement and exit procedures for external resources.

Assist project teams with amendments/changes in work order requests (e.g., budget increases, administrative changes).

Team Operations

• Participate in team calls/meetings, training, and process document maintenance.

Provide ideas for continuous improvement.

Required Skills and Experience

Procurement Experience: 1-2 years of experience demonstrating a basic understanding of procurement principles.Customer Service Experience: 1-2 years of experience in customer or client service.

• HR/Staffing Knowledge: Familiarity with HR and staffing industry terminology.

Organizational Skills: Good organizational abilities.

Communication Skills: Strong verbal and written communication skills.Computer Literacy: Proficiency in tools like Outlook, Word, Excel, PowerPoint, and Instant Messaging.

• Vendor Management Systems: Previous experience with systems like Fieldglass, IQN, Beeline, Ariba is preferred.

Job Type: Contract
Contract length: 12 months

Pay: RM4,

• 00 per month
  
  Benefits:
• Health insurance

Opportunities for promotion

• Professional development

Work from home
Schedule:

• Day shift

Monday to Friday

Experience:

• Procurement management: 1 year (Preferred)

HR Staffing: 1 year (Preferred)