Operations cum Customer Service Specialist

Early Applicant

Exp: 0-2 Years

Job Description

Job Responsibility

Customer Service Management

Professionally respond to client inquiries and requests for assistance, aiming to achieve high customer satisfaction.
Resolve customer issues efficiently, ensuring a positive experience and consistent support.
Maintain professionalism and empathy in all interactions.
Identify opportunities to enhance customer support processes and optimize the overall customer experience.

Operations Support

Manage payment discrepancies and customer queries, including overseeing the refund process and other related tasks
Track and review payment statuses to quickly identify and address processing issues.
Undertake ad-hoc assignments as needed.
Work closely with cross-functional teams to improve operational efficiency and streamline workflows.

Documentation and Reporting

Keep accurate records of customer interactions, transactions, and issue resolutions.
Generate regular reports on service metrics and operational performance, highlighting improvements and key trends.
Use customer feedback to inform process enhancements and address recurring issues.

Job Requirements

Minimum SPM or equivalent qualification.
Demonstrated experience in customer service and operations.
Fresh gradaute without the experience but with the right mindset are encouraged to apply.
Mandarin proficiency is appreciated.
Strong organizational skills with keen attention to detail.
Basic proficiency in Microsoft Office tools (Excel, Word).
Ability to manage high-pressure situations with a customer-first approach.
Proactive problem-solver, committed to delivering exceptional service.

Job Benefits

EPF / SOCSO / PCB
Annual leave
Training provided
Flexible Shifts
Easily accessible, just a short walk from LRT/MRT stations.
Join a young, energetic team that fosters a positive work environment.
Participate in team building and leisure activities, including an annual company trip.