Operations & Community Executive

- what we do -

We're a mobility startup that helps you unlock more value from every trip you make. There is no denying that cars have a significant positive impact on society. However, we generally discount the cost required to get to our destinations, especially to an individual owner e.g. financial cost (such as interest payments, insurance, taxes, petrol consumption, maintenance, repair and depreciation) and productivity cost (such as getting stuck in traffic jams).

We at carching want to change that. Join us in making every KM count.

Join us as we turn your KM into RM!

- what's the requirement -

We're looking for full-time basis based on the following:

• You have 1 to 2 years experience in customer service or user management in relevant roles and industries.
• A background in operations with hands on experience is a plus.
• We're ONLY LOOKING for KL/Selangor-based applicants but be prepared to be mobile and flexible.
• Strong communication and interpersonal skills, especially in Malay, independent, focused and goal-oriented.

- what's the scope -

• To ensure all users are onboarded, issues attended to and resolved and monitoring of their journeys.
• To ensure the user and user experience are always prioritised in all development work and deliverables.
• To help with the day-to-day operational requirements for campaign success and event management.
• To strategically acquire users to grow the current driver base when needed and encourage sign ups for upcoming campaigns and are on-boarded following our SOPs and requirements.
• To be a proactive team player that constantly discusses and contributes ideas, collaborates with the team to identify, and fix technical problems, and always highlighting possible issues during development, if any.
• To carry out work and assignments as a team and ensure milestones are timely met.
• To be ready to learn anything when that particular skill is needed to get the task done.

- why join us -

Being part of a small and swift team provides opportunities for you to make a big impact in the society swiftly through us. Apart from that, you'll have the opportunity to work on multiple projects and get involved in many parts of the process.

As an outcome-oriented team, we prioritise fostering creativity, ownership and personal development. Hence, our work culture is not confined to the usual 9-6 corporate expectations. You'll have flexible working arrangements from space to time, outfits, hierarchy and even annual leaves.

- no barriers opportunity -

carching is proud to be an equal opportunity space where everyone can come together to build creative and innovative solutions that matter. Your efforts will not be defined by your race, colour, ancestry, religion, sex, sexual orientation, gender identity, age, nationality, citizenship, marital status, disability or Veteran status.

On the contrary, we believe a diverse collective shaped from different life experiences enriches the collaborative work we do at carching. Do note that we do collect these data for internal processes such as visa requirements, human capital planning, emergency contacts, event organising, and inclusion monitoring. We will also consider applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.