Operational Specialist

Key responsibilities:

Review and make a good record of the spare parts/unit inventory and usage

Review and approve service expenses and lodge in internal systems

Office administration including maintain files and organization, plan meetings

Review customer service activities being done to ensure all requirements are met and optimize current procedures to improve team performance

Maintain the internal GSP system, work order input and Customer Satisfaction Inquiry

Monitor complex technical problems that are recorded and tracked within the internal system

and liaise with internal teams for improvement and development

Continuously develop knowledge of all relevant products and services

Communicate with the management, sales team and customers to support the business development

Skills and experiences required:

At least 1-2 years of operations

Excellent communications skills (Written and Verbal) in English is necessary, fluent (Verbal) in

Mandarin is preferred

Ability to manage multiple tasks simultaneously, solve problems, manage and meet

deadlines and maintain a high quality of work

High attention to details