Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Formulate strategic and operational objectives
Perform quality assurance and monitor KPIs
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation including retention
Monitor revenue growth
Monitor team performance and report on metrics
Train, coach and motivate team members
Recognise high performance and reward accomplishments
Responsible for distributing information to team members and stakeholders
Coordinate and support the daily operational tasks, strategies and activities to ensure the provision of outstanding customer service while adhering to company guidelines
Responsible for the revenue targets of the online operations
Coordinate and finalise the games portfolio including placement of games in various pages on the website
Ensure effectiveness of the game portfolio by managing releases, lobby management, and evaluation of game performance
Liaising with game providers regarding product-driven campaigns, including exclusive and network campaigns, launching of new games as well as overall general game information
Assist in the project management of onboarding more game service providers
Conducts regular market competitor analysis as part of the overall strategy in determining goals for the online operation
Propose and execute campaigns through idea generation, planning, and briefing up to evaluation, reporting & optimisation in coordination with the project managers
Assist the Marketing team in setting up campaigns, defining marketing strategies, customer segmentation, loyalty management and retention programmes
Constant evaluation of campaigns to improve the marketing efficiency and ROI, increase customer experience, satisfaction and site feel
Main point of contact for escalations coming from the Customer Service & Call Team
Assisting other ad-hoc projects and duties
Job Requirements
Bachelors degree (or equivalent) in operations management, business administration, or related field
Have 5 years of gaming industry experience in a similar position
Knowledge of online gaming products and payment gateways
Strong written and verbal communication skills (English & Mandarin)
Excellent computer skills (Microsoft Office, Excel, Powerpoint, social media etc)
Ability to multi-task and work in a fast paced environment
Ability to maintain strict confidentiality
Analytical and action-oriented
Leadership and team management skills and experience is a must for position
Ability to work on a flexible schedule (evening, weekend, holidays)
