Position : Operations Manager for MLM company- Salary Range : RM 6,000 RM 12,000
- Location : Bangsar South, Kuala Lumpur
Lead and motivate customer service and order fulfilment teams to achieve customer satisfaction goals
Conduct training for new hires and ongoing education for existing staff
Foster an inclusive work culture and provide feedback to enhance individual and collective performance
Act as a liaison between internal departments, regional, and global offices
Daily management and oversight of customer service and order fulfilment teams, including performance, attendance, and safety
Supports employees through taking over escalated customer interactions when necessary
Manage warehouse activities, quality assurance, inventory control, and floor productivity
Develop warehouse operations systems, including product handling, storage, packing, and shipping
Produce regular reports and statistics on warehouse status
Ensure compliance with Good Distribution Practice (GDP) guidelines and other regulations
Maintain a safe work environment by establishing and enforcing standards and procedures
Monitor and manage employee schedules, time-off requests, and hours worked
Coordinate with HR on hiring, disciplinary actions, and terminations
- Planning and Administrative
Monitor and analyse customer service and order fulfilment metrics for continuous improvement
Collect customer feedback and perform root cause analytics for companywide improvements
Collaborate on returns, refunds, and shipment errors for process enhancements
Prepare and maintain training curriculum and documentation
Review and update translations for external communications
Facilitate collaborations between customer service and order fulfilment team on workflow improvements and efficiency
Bachelors Degree in any discipline
At least 10 years of relevant experience with good understanding of the local MLM industry operations
Knowledge of GDP, customs clearance, shipments, and local legislations
Excellent communications and interpersonal skills
Strong leadership with people management skills
Highly analytic and strategic
Self-motivated and results oriented
Project management experience is a plus
Good in planning and organizing
Job Types: Full-time, Permanent
Pay: Up to RM12,
- 00 per month
Benefits: - Health insurance
Opportunities for promotion
Professional development Work from home
Schedule:
Monday to Friday
Supplemental Pay:
Education:
Bachelor's (Preferred)
