Key Responsibilities of a Retail Operations Manager
Overseeing daily store operations and ensuring that customer service standards are consistently met- Recruiting, training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities
Managing inventory levels and supply chain logistics to optimize stock availability and minimize losses- Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations
Analyzing sales figures, market trends, and financial reports to inform strategic planning and decision-making
- Setting and monitoring sales targets, as well as planning and executing strategies to achieve them
Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality- Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement
Ensuring the store's layout is optimized for a positive customer experience and efficient workflow
- Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction
Coordinating with HR to ensure staff compliance with health and safety regulations- Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations
Job Type: Full-time
Pay: RM2,- 60 - RM4,500.00 per month
Schedule:
Fixed shift
