Responsibilities
Responsibilities:
.Manage daily operations across resort departments, including front office, housekeeping, and maintenance.
.Ensure staff follow resort policies, maintain quality standards, and comply with safety regulations.
.Assist in developing strategies to improve efficiency, guest services, and the overall guest experience.
.Ensure resort facilities are well-maintained and fully functional.
.Handle guest check-ins, check-outs, and manage reservations.
.Address guest inquiries, concerns, and complaints, coordinating with other departments to ensure guest satisfaction.
.Make quick decisions to resolve operational issues, ensuring minimal disruption to guest services.
.Analyze data to inform decisions on staffing and resource allocation.
.Manage the resort's reservation system and assist in organizing events, group bookings, and guest services.
.Coordinate with vendors for event logistics and ensure all guest requirements are met.
.Maintain accurate guest records, reservation details, and safety/legal compliance documentation.
.Oversee operational supply levels and work with vendors to ensure timely delivery and quality of goods.
.Monitor staff performance, provide feedback, and manage scheduling, especially during peak periods.
.Ensure resort operations comply with health, safety, and legal standards.
.Coordinate safety inspections and implement procedures to minimize risks for guests and staff.
Requirements
.Diploma or Bachelor's Degree in Business Administration, Tourism Management, Hospitality Management, Operations Management, or any related field.
.Flexibility to work shifts, weekends, and holidays as required in the hospitality industry.
.Experience in managing guest services and proficiency with front desk software (e.g., Property Management Systems) is an added bonus.
