Managing and resolving manual bookings (FIT/GIT), addressing booking-related inquiries promptly and in accordance with company policies.- Coordinating with and maintaining communication with suppliers (merchants, tour guides, drivers, hotels, etc.) to ensure seamless operation of arrangements.
Facilitating payment collection from clients and ensuring timely payments to suppliers.
- Acting as a mediator between clients and suppliers, adeptly handling any issues that may arise during travel.
Providing administrative support, such as answering phones and making courtesy calls.- Addressing and resolving client complaints effectively.
Recording, updating, and maintaining accurate records of all interactions, transactions, comments, and complaints within the company's system.
- Staying abreast of company procedures and processes to ensure compliance.
Cultivating a positive, empathetic, and professional demeanor when interacting with customers and merchants.- Sharing merchant feedback with relevant departments to drive continuous improvements.
Minimum SPM/O Levels qualification, preferably with a Diploma or higher- Fresh graduates are welcome to apply
Proficiency in both Engish and Mandarin, both written and verbal
- Previous customer service experience is advantageous
Flexibility to work shifts, including weekends, public holidays, and overnight shifts.- Possess a problem-solving mindset to proactively address booking-related issues.
Job Types: Full-time, Permanent
Pay: RM3,- 00 - RM4,000.00 per month
Benefits: - Professional development
Schedule:
Education:
Experience:- Customer service: 1 year (Preferred)
Language: English (Required)
