Job Responsibilities Ensure operational activities are completely executed
Provide excellent customer service in order to build and maintain strong relationship with customers
Ensure customer complaints are handled and resolved accurately and quickly
Conduct preventative maintenance checks and audits regularly
Keep manager advised of any operational / process weaknesses and non-compliance with controls in Card Operations
Handle and resolve customer and merchant's enquiry & complaint via call & email
Handle ad-hoc assignments or tasks assigned by supervisor
Possess a diploma or bachelor's degree in finance, business administration or equivalent
Dedicated and proactive
Experience in Banking/Financial/Payment Ecosystem is preferable
Certification related to the role will be an advantage
Good attendance and punctuality
Fluency in writing and speaking in English
Basic knowledge of end-to-end life cycle of card transaction & authorization flow
Fluency in writing and speaking in English
Efficient & Problem solving
Job Type: Permanent
Pay: RM2,
- 00 - RM3,500.00 per month
Schedule: - Monday to Friday
Expected Start Date: 07/22/2024
