JOB DESCRIPTION- To manage day-to-day operations of the Contact Centre.
To collect, maintain and interpret data pertaining to Contact Center operations and reports
with high data integrity.- To assist in managing the Contact Centres RSS system, CRM system, Telephony
systems
and all gadgets, equipment, hardware and software non-exhaustive or limited
. To initiate and manage, weekly & monthly,
briefings & meetings, trainings and on ad-hoc basis and keep records for action.
- To manage performance driver evaluation of contact centre systems and staffs.
Ensure effectiveness and efficiency
of the Contact Centre security control
.accurate and timely reporting
on the Contact Centre key performance indicators
to management and carry out special project assigned by management.
SPM, Diploma or Degree required with a minimum of 3 years experience in contact centre business that focused on Customer Experience as its priority.- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers / partners with highest degree of respect, humbleness, politeness, and modest.
Excellent computer proficiency (MS Office Word, Excel, PowerPoint, Outlook, etc)
IOI Boulevard, Bandar Puchong Jaya
Job Types: Full-time, Permanent
Benefits:
Dental insurance
Opportunities for promotion Vision insurance
Schedule:
* Monday to Friday
Supplemental Pay:
Application Question(s):
- This position is urgently hiring. Are you able to start immediately
Experience:
- Operation Assistant Manager - Call Centre: 3 years (Preferred)
Expected Start Date: 08/26/2024
