You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role
Ensure strict adherence to our terms & conditions, policies & procedures in relation to updating information in our system.
Ensures consistent quality of service for our customers and stakeholders through efficiency and quality standards while remaining compliant.
Capacity Managements for multiple processes which involve case & email distribution, manual or bulk case upload in system on daily basis.
Attend team meetings and updates as required, maintaining prepared business schedules, plans, and activities.
Developing and leveraging close relationships with business partners to enable successful delivery on operational goals.
Meet minimum requirement of KPIs assigned by the business.
Process requests in an accurate and timely manner, meeting agreed turn-around deadlines.
Identifies areas of enhancement/improvement with the operating procedures and workflow.
Preferred Qualifications
A customer centric, can-do attitude and proactive to serve our customers and stakeholders.
Strong practical experience with Microsoft Word, Excel, and PowerPoint.
Good problem solving and organization skills.
Excellent technical, analytical, research skills and attention to details
Good English verbal & written communication skills is required.
Strong data entry skills, efficient in speed if entry with high accuracy
Ability to work under pressure and agile towards change.
Good experience in both administrative and operation discipline.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid or onsite arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
