Search Jobs
Search by job, company or skills
Search by job, company or skills
We have an urgent opening for
Role:FullStack Developer
We find your experience and skills matches to the requirements of the role.
We plan to close the open positions in next couple of days.
Apply to the job by clicking on Apply or Reply button.
Job Description:
Position title Helpdesk Agent / Onsite Support ( Technical) - End User Desktop Support
Maintain all IT component especially : Window desktop ( Windows10, Windows11, Mac), Canon printer , Meeting Room System, Know how to troubleshoot, setup, migration of windows 10 / Windows 11. Advantage to have knowledge with Window Server / MacBook, Domain Active Directory, Desktop Remote, IP Configure & Windows ToolServer Maintenance. Windows 10 Migration, Microsoft Office 365 Setup & troubleshoot. LAN, WAN And other Networking Topologies, Knowledge on operating system function and command. Know how to troubleshoot, MS Office365 Configure, Basic IT, Setup & Configure New Notebook / Desktop & Client Software Installation.
Key responsibilities
1. 1st level end user problem determination, call logging ( Helpdesk Agent) and onsite end-user support ( Upon Assign request by team lead). Perform First Call Resolution with end-user.
2.System Windows and Client Application related incidents ( Hardware / Software )
3. Performing Incident case logging and perform online support with end-user related IT issue - Helpdesk Agent
3.Knowledgeable in problem determination approach for resolution for desktop/ notebook hardware related issue
4. ID Security Administration / Operating System Installation / Client Software Installation
The major responsibilities of the Technical Helpdesk Agent Support include:
Analyzing first level problems for all desktop/windows server (according to the service agreements), resolving or routing to next level support as appropriate.
Supporting the Systems Management Processes specific to customer requirements
Performs a variety of tasks or processes following established procedures or practices within shedule work group assign by team lead
Uses judgment in choosing task/routine.
Adapt client working culture.
Assumes additional responsibilities as assigned related to end-user requirement
Primary Skills required
Technical Skill Windows End-User Operating System andserver operating system and understand how client work in this environment. Knowledge on application flow base on procedure document. Be able to advise diagnose on next of technical trouble shooting approach base on client IT environments.
Have experience in End User IT working enviroment and understand business userworking culture.
Secondary Good to have skills Networking and Ofc365 , Azure AD knowledge.
If interested, please share your updated resume with below details:
Nationality/Visa :
Current Location :
Total exp:
Relevant exp:
Current Salary:
Expected Salary:
Notice period:
Role:H/W Installation/Maintenance Engg, Customer Service Executive (Voice)
Industry:Technical Support
Function:Customer Service/Call Centre/BPO, IT
Job Type:Permanent Job
Date Posted: 18/07/2024
Job ID: 85173421
Infinite Computer Solutions Sdn Bhd is a global service provider of Infrastructure Management services, Intellectual Property (IP) Leveraged Solutions, and IT Services, focused on the telecom, media, technology, manufacturing, and healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation, and Verification, Product Development, and Support, to higher value-added offerings including Managed Platform, and Product Engineering Services.
Infinite was recognized among the Dataquest Top 20 Best IT Employers in 2004, Deloitte Technology Fast 500 Asia Pacific in 2004, Top 100 Global Outsourcing Provider in 2006 by the International Association of Outsourcing Professionals (IAOP), and Top 10 Global Telecom Outsourcing Provider in 2006 by IAOP.
Industry Certifications and Assessments
Infinite was successfully assessed for CMMi L5 in April, 2004. As part of its sustained focus on quality, Infinite has initiated organization wide efforts to upgrade to the next version of CMMi L5 in 2008-2009. Infinite's strict adherence to quality is also clearly reflected in it being assessed at BS- 7799 (ISO 27001) and for the ISO 9001:2000 certification. To enhance solutions by reducing defects and cycle times in support function processes, Infinite has now embarked on the Six Sigma initiative.
Industry focus
Telecom is our key vertical, and we aim to be a dominant telecom and media services company for service providers, equipment manufacturers, and software vendors. Infinite is one of the few companies of its size to have extensive experience with several global telecom service providers, OEMs, and ISVs.
Global footprint
Our footprint spans several countries in four continents offering onsite, offsite, and near-shore capabilities in major international markets. We have established our presence in most of the large telecom, and IT services markets of the world with offices at multiple locations in the U.S, as well as in the U.K, India, Singapore, Malaysia, and China.
Sustained growth
We believe our ability to grow on a sustainable basis, and maintain differentiation in the market place will significantly depend on our strength to attract, train, motivate, and retain our people.
We are listed among the Offshore 100 in neoIT 2005 Study, and were ranked 50th in the International Data Corporation (IDC) Dataquest (DQ) Top 20 Best Employer survey in 2004.
Infinite Computer Solutions Pte. Ltd. (“Company” or “Infinite”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Infinite is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Infinite are based on business needs, job requirements and individual qualifications, without any partiality towards the race, color, gender, religion or belief, nationality, social or ethnic origin, age (described under the purview of law), differently abled, sexual orientation, gender identity and/or expression, marital status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Infinite will not tolerate discrimination or harassment based on any of the above, while hiring or during employment.
