Key Responsibilities: Manage and optimize online sales channels including the company website, e-commerce platforms (e.g., Lazada, Shopee), and social media.- Create and update product listings with detailed descriptions, images, and pricing.
Implement sales strategies to increase online sales and achieve sales targets.
Provide timely and professional responses to customer inquiries via email, chat, and social media.- Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
Assist customers with product information, order placement, payment processing, and delivery tracking.
- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
Monitor customer feedback and reviews to identify trends and areas for improvement.
Education:
Diploma or degree in Customer Service, Marketing, Communications, or related field.Experience:
Minimum of 2 years of experience in online sales and customer service, preferably in the food or health industry.
- Experience with e-commerce platforms and customer service tools.
Skills:
- Strong written and verbal communication skills in English and Malay. Additional languages are a plus.
Excellent problem-solving abilities and patience in handling customer issues.
- High empathy and the ability to understand and address customer needs effectively.
Proficiency in using MS Office, CRM software, and online sales tools.- Ability to work independently and manage time efficiently in a remote work setting.
Proficiency in Mandarin is advantages
- Onsite Position / Office-Based
Job Types: Full-time, Permanent
Pay: RM2,
- 00 - RM3,000.00 per month
Benefits: - Meal provided
Schedule:
Supplemental Pay:
Education:
- Diploma/Advanced Diploma (Required)
Experience:
Customer service: 1 year (Required)
Language: English (Required)
