Job Responsibilities
- Provide a friendly and professional point of contact for customers for any queries or concerns.
Handle incoming staff queries or requests via call, email, or internal chat space and manage outgoing calls as required.- Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement tasks, payroll, general admin etc.
- Liaise with relevant Contract staff in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Work closely with Facilities Managers to develop and enhance the quality of service and reporting processes.- Carry out monitoring of CMMS data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's
Update clients internal communication platform by broadcasting general announcement as assigned by client and companys safety announcements. Collate user feedback survey on timely basis for Facilities Managers analysis and reporting
Job Type: Permanent
Pay: RM3,
- 00 - RM3,500.00 per month
Schedule: - Monday to Friday
Application Question(s):
Experience:
- Customer support: 1 year (Preferred)
Language:
* Mandarin (Preferred)
