JD for Engineer- Assist customers by diagnosing and resolving (Exchange Online, Teams and OneDrive and Sharepoint) issues raised in a timely manner.
Perform outbound call and email follow up to drive open tickets to resolution- Work with customers to understand the root cause of the issue, provide guidance and end to end support.
Manage open tickets and provide immediate solution till case closure.
- Perform all documented call flows, work process and complaint management process
Ensure services delivered to customer meets client's KPI target- Document all incidents, technical problems and changes with relevant information to allow continuous improvement within the support team.
Attend meetings and training sessions for self-development
- Join case sharing sessions to discuss common issues and resolution
A strong background in Microsoft technologies, especially with M365/Azure. (preferred)
- Rich experience in debugging and resolving complex issues related to M365 products/services. (preferred)
Exchange Online - Security Optimization Assessment / Remediation
Mailbox auditing, DMARC, global administrators review, spam filter policy, malware filter policy, disable IMAP4 POP3, 3rd party management
One Drive SharePoint Online - M365 E3/E5 features / Security
Microsoft Viva Microsoft Purview
Microsoft Sharepoint- Microsoft Sharepoint online
Microsoft Teams
Microsoft Copilot
Job Type: Full-time
Pay: RM6,- 00 - RM8,000.00 per month
Language:
Mandarin (Required)
