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MPS

Office 365 Engineer

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

JD for Engineer

  • Assist customers by diagnosing and resolving (Exchange Online, Teams and OneDrive and Sharepoint) issues raised in a timely manner.
Perform outbound call and email follow up to drive open tickets to resolution
  • Work with customers to understand the root cause of the issue, provide guidance and end to end support.
Manage open tickets and provide immediate solution till case closure.
  • Perform all documented call flows, work process and complaint management process
Ensure services delivered to customer meets client's KPI target
  • Document all incidents, technical problems and changes with relevant information to allow continuous improvement within the support team.
Attend meetings and training sessions for self-development
  • Join case sharing sessions to discuss common issues and resolution


  • Technical Skills
A strong background in Microsoft technologies, especially with M365/Azure. (preferred)
  • Rich experience in debugging and resolving complex issues related to M365 products/services. (preferred)
Exchange Online - Security Optimization Assessment / Remediation
Mailbox auditing, DMARC, global administrators review, spam filter policy, malware filter policy, disable IMAP4 POP3, 3rd party managementOne Drive SharePoint Online
  • M365 E3/E5 features / Security
Microsoft Viva
  • Microsoft Yammer
Microsoft Purview
  • Microsoft One Drive
Microsoft Sharepoint
  • Microsoft Sharepoint online
Microsoft Teams
  • Microsoft Booking
Microsoft Copilot

Job Type: Full-time

Pay: RM6,
  • 00 - RM8,000.00 per month

    Language:



Mandarin (Required)

More Info

Industry:Other

Function:technology

Job Type:Permanent Job

Skills Required

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Date Posted: 25/10/2024

Job ID: 97873947

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