Non-Technical & IT Trainer

About the role

Non-Technical and IT Trainer is responsible for delivering training programs that enhance the knowledge, skills, and performance of dealers staff in non-technical areas. This includes customer service, sales processes, digital tools, and IT systems used across Sales and aftersales operations.

What you'll be doing

• Develop and deliver qualification training on topics like customer service, communication, and IT systems (e.g., CROSS, Service Cube) to improve service quality in line with the brand guideline.
• Provide best practices for handling enquiries, feedback, and complaints to boost customer satisfaction.
• Equip teams with skills in service management, parts inventory, and sales support, focusing on efficiency and customer-centric processes.
• Assess training effectiveness and identify skill gaps to guide improvement actions.
• Collaborate with other department to align training with organisational goals and system updates.
• Serve as a liaison between the training academy and IT teams to ensure smooth tool integration.
• Stay current with Brand processes, adapting training to reflect new policies and technologies.

What we're looking for

• Bachelor's degree in business, Education, or a related field, or equivalent experience in training or aftersales support.
• Proven experience as a trainer, preferably within the automotive industry or a customer service-focused role with a sales component.
• Strong understanding of customer service best practices, parts management, dealership operations, and sales techniques, including up-selling and cross-selling.
• Familiarity with automotive software systems and dealership operations (Volkswagen/Audi experience preferred).
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills, attention to detail, and a commitment to continuous learning and improvement.

Compliance and Integrity

Our company is committed to observing all laws and internal regulations, and to act as a responsible business partner and member of our society. This includes our steadfast commitment to correct principles and policies. Compliance is adherence to legal requirements, internal corporate policies, ethical principles, & self-imposed values for the protection of the company and its brands. Compliance must be second nature to all Group employees. Integrity is doing the right thing on the basis of one's own personal conviction - acting responsibly for the company, business partners and as a member of our society. Integrity and compliance are considered to be essential components of our corporate culture.

Company Overview

Volkswagen Passenger Cars Malaysia (VPCM) is the official distributor of Volkswagen cars in Malaysia. With long-term business aspirations in the region. VPCM's primary focus is on sales strategies through future products, strengthening the Volkswagen dealer network and service availability. VPCM is manage by European automotive retails specialist - Porsche Holding Salzburg (PHS) is the largest and most successful automotive distributor in Europe. The Salzburg-base company was founded in 1947 and operates today in 22 countries throughout Europe as well as in Colombia, Chile, China, Malaysia, Singapore, Brunei and Japan. As a fully owned subsidiary of Volkswagen AG, PHS business focuses on the VW Group brands, Audi, SEAT, SKODA, Volkswagen Nutzfahrzeuge and Porsche as well as Bentley, Lamborghini, Bugatti and Ducati. Join VPCM and Porsche Holding team and let's create the future of mobility together!

Join VPCM and Porsche Holding team and let's create the future of mobility together!

Employee Benefits

• 6% EPF contribution
• Hybrid Working Arrangement
• Performance Bonus