About usWe are professional and agile.
Our work environment includes:
Food provided Growth opportunities
- Proactive and reactive monitoring and support for all customers.
- Front liner - receives the complaint and request via phone call or email (Operational issues).
- 1st and 1.5 level support Verify power status (equipment & premise), check customer equipment (NTU, router, modem, switches & UPS) and advise customer to reset/ reboot if necessary.
- NSE also to verify basic configuration status for network devices using CLI (traffic flow, errors for interface (for performances issue) and etc
- Engage with ISP partner for case reporting, case escalation, follow up and update clients).
- Provide consistent update to customer regarding the line status (hourly - based on case severity & customers requirement).
- Prepare the ad-hoc request based on customer and other counterpart (of the company) request - Utilization, daily/weekly summary reporting etc
- Prepare the monthly performance report.
- Prepare daily health check report during nightshift.
- Check, follow up and keep updating daily in LTN ticketing system and close all resolved TT.
- Escalation to the higher-level technical team based on escalation matrix.
Job Type: Full-time
Benefits: - Health insurance
Maternity leave Meal provided
- Opportunities for promotion
Parental leave Vision insurance
Supplemental Pay:
* Yearly bonus
