In-depth understanding and practical knowledge of networking systems such as LAN, Wireless, and Firewalls.
Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
Ability to respond and resolve tickets that have been assigned. Closely follow up with customers with adequate email updates until case closure.
Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology
Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
Monitor performance and ensure system availability and reliability
Provide Level-2/3 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
Liaise with vendors and other IT personnel for problem-resolution
Requirements and skills
Proven hands-on network engineering experience
CCNA, CCNP, or higher
Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP)
Solid understanding of the OSI or TCP/IP model
Hands-on experience with monitoring, network diagnostic, and network analytics tools
University degree in Computer Science or a related subject
Willing to travel to customer sites within Klang Valley. Must possess own transportation (car).
