Network Engineer

Role: Networking Support

Location:

Your Impact:

• Diagnose, troubleshoot, and replicate customer issues, research and identify solutions to them.
• Provide technical guidance and best practices as the subject matter expert in our products.
• Effectively communicate on a peer level with IT professionals within customer accounts to recommend and communicate solution strategies quickly and accurately.
• Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.
• Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database
• Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.
• Participate in the technical review process for new product launches.

Certifications:

CCIE Security

Your Experience:

• Hands on experience on Email and Web Security, VPN, Firewall, AMP, AAA and Cisco Secure Firewall firepower 7.0
• 6-8 years of Enterprise support Experience in Network security/SSL VPN domain
• Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it.
• A strong engineer - you have been in our customers shoes before and can anticipate their challenges and needs.
• Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.
• A team-player - you ll need to be able to leverage entire GEC Team and work with other cross-functional teams as needed and keep everyone informed.
• Comfortable talking and conduct a virtual meeting with customers.
• Able to communicate complex ideas, concepts and technology.
• Good network troubleshooting skills with the Fair understanding of TCP/IP, subnetting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP.
• Good knowledge of AAA servers (AD/LDAP/Radius)
• Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, Http/Https.
• Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies.
• Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS Hyper-V, KVM.
• Good to have Knowledge of with cloud computing vendors: AWS, Azure, Google Cloud.
• Good to have knowledge of Linux/Unix.
• Basic to intermediate level knowledge of Load Balancers and WAN Optimization.
• Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.
• Basic project management skills.
• Good to have Knowledge of working with JIRA, Salesforce CRM.