Network Engineer: Korean Speaker

Job Title: Network Engineer: Korean Speaker

Job Type: Permanent with client

Nationality: Any

Shift: Normal working hours

Location: Onsite role in Malaysia

Responsibilities:

Provide phone/email consultation to independently debug product problems reported by Cisco customers worldwide.

Provide technical support for Cisco technologies, products, and/or solutions, resolving moderate to complex technical problems.

Utilize sophisticated lab setups to duplicate and solve problems, ensuring high customer satisfaction.

Keep up-to-date with the latest technology trends/products to provide high-quality support.

Act as a focal point for large account network problem resolution and provide technical leadership.

Manage the current and future requirements for Cisco TAC labs to debug complex problems.

Develop content, including technical documents and white papers, to simplify the support experience for customers.

Drive improvements in product serviceability, new product/feature incubation, and field quality.

Conduct training programs and mentoring for technical consulting engineers.

Work closely with colleagues to achieve common goals and share knowledge.

Technical Skills Requirements:

Hands-on experience with Cisco products and technologies, including Telepresence, CUCM, MS, VCS, IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.

Knowledge of industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, multicast, NAT, ALG, HA, IDS/IPS.

Experience with LAN switching, wireless, architecture, NMS, DNA Center, routing protocols (OSPF, RIP, BGP, Static), and security protocols (ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel).

Strong troubleshooting skills on TCP/IP, HTTPS, DNS, SSL & TLS, and experience with tools like Wireshark, Putty, TCPDUMP.

Experience with Data Center technologies, including Nexus switches, UCS-B systems, and storage networking.

Knowledge of server OS (Windows, VMware, Linux), server virtualization, and Ethernet/SAN environments.

Hands-on experience with Load Balancers/Application Delivery Controllers (Big IP F5, Citrix, NetScaler, Riverbed, Barracuda).

Experience in working on Cisco security products, such as ASA, FTD, Email and Web Security, VPN, Firewall, AMP, AAA, Cisco Secure Firewall Firepower 7.0.