To provide technical support for the devices during day to day operation and project implementation (if any) hosted in client Data Centre at Klang Valley.
To be on-site at client Office during normal working hours Monday Friday 8:00 a.m. to 5:15 p.m.
To be on standby for working and non-working hours to attend incident, Disaster Recovery and troubleshooting if required.
To act as subject matter expert and point of contact for communication, accountability and escalation paths with the client Technical Team on Level 3 support basis.
To review devices incident ticket/support calls logged by client on monthly basis and provide strategic recommendations.
To provide a health check and generate report on monthly basis.
To provide on-going mentoring and products knowledge transfer and documentation with architecture, installation, and configuration of the products implemented in client.
In the event of support issue, Resident Engineer would be able to coordinate with the Principal (OEM) to expedite the resolution of the issues.
To recommend best practices for device maintenance and perfume tuning and optimization
To perform break-fix on existing devices and upgrading the firmware whenever required.
Assist in any other ad-hoc task assigned by your superior or management.
