Role & Responsibilities
This role will be located in Kuala Lumpur, Malaysia
- Helps customer solve reported product and network problems of varied complexity.
- Troubleshooting network security related issues in production networks.
- Replicate the customer issues in lab environment.
- Work with engineering teams to replicate customer issues and test possible fixes.
- Work on problems of diverse scope.
- Create knowledge articles for subordinates and other team members.
- Ability to write bash/python scripts is a plus.
Skills Required
- Bilingual in either English and fluent Japanese.
- Hands on experience on LAN Switching, Wireless, Architecture, NMS, DNA Center, RP(Routing Protocol) and SDWAN.
- Expertise in troubleshooting network security issues (IPsec, SSL vpns, Authentication, Captive portal, AV, IPS, Radius, ACLs, Web Proxy, DNS Proxy, Cloud security).
- ROUTING, OSPF & BGP, MPLS, Instance concept, L3VPN.
- TCP/IP protocol suite, SFW, NGFW, QoS.
- Understanding of PPPoE, DHCP and GRE tunnelling.
- Understanding of SDWAN deployments is a plus.
- Good understanding of various NATTING deployments and design.
- Basic understanding of hardware level troubleshooting and system level troubleshooting.
- Well verse with ticketing related process.
- Scripting (bash/python/perl) knowledge is a plus.
- Cloud computing (AWS/Azure/GCP deployments) is a plus.
- Working knowledge of Linux/Unix environment.
- Good understanding of Virtualization and related technologies.
Job requirement
- Bilingual in either English and fluent Japanese.
- Relevant language specific certifications like JLPTwill be ideal.
- Experience in troubleshooting complex networking and security related issue in production deployments.
- CCIE and/or CCDE/CCNP certification would be highly desired but not compulsory.
- Strong knowledge and understanding of the Cisco portfolio of offerings would be a plus.
- The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
- Should be able to handle calls with the production customers while troubleshooting their network issues.
- Debugging hardware & software system level problems in a multi-vendor multi- protocol network environment.
- Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
