Position: Native/ Non Native Italian Speaker - Customer Service
Location: Cyberjaya, Malaysia.
Salary: RM 9,000 + RM 400 KPI
Shift: 247 - Rotational (5 days working, 2 days off)
Education: Bachelor Degree for Foreigner /Degree or Diploma for Locals
Joining Date: 21st October , 2024
Headcount: 4
Min Requirement: 1 year Customer Service experience in Airline/Booking is a Must
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passengers inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
- Answer incoming calls including email and chat in a timely manner
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customers privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time .
NOTE: The paperwork and relocation expenses will be handled by the company
Job Types: Full-time, Permanent
Pay: RM9,000.00 per month
Application Question(s): - What nationality are you
The job is on-site, Are you willing to relocate to Malaysia- HR Nuwa will contact you via WhatsApp or Viber to schedule your interview, Kindly provide your WhatsApp or viber number with country code
How many years of Customer Service experience in Airline Booking
- Do you have experience in Airline Booking (YES/NO)
How many years of experience in a BPO company, Mention the BPO Company you work with
Visa Status (If you are already in Malaysia what type of Visa, are you only- The joining date is 21st October , 2024, can you join
Can you speak, read and write Italian language
* The salary is fixed, the max salary is RM 9,000 + RM 400 KPI, are you okay with it
