Vacancy: Native Korean - Customer Service
Location: Kuala Lumpur, Malaysia
Total Salary : RM 9,650
Timing - 8am - 5pm Mon- sun( 2 days off)
Joining Date - Mid July/ & Early August
Fresh graduates can apply
Headcounts: 4
Essential Functions/Core Responsibilities:
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Maintain basic knowledge of client products and/or services.
Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance.
Offer additional products and/or services.
Track, document and retrieve information in call tracking database.
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Candidate Profile:
High school diploma with three to six months of relevant experience preferred
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
NOTE: The paperwork and relocation expenses will be handled by the company
Job Types: Full-time, Permanent
Pay: RM9,650.00 per month
Application Question(s):- What nationality are you
Can you read, write and speak Korean language
Are you willing to relocate Malaysia
