Vacancy: Native Japanese - Trainer
Location: Kuala Lumpur Sentral, Malaysia.
Salary Max: RM 11, 500
Account: Trainer for Travel app
Language: Japanese + English
Headcounts: 2
Joining Date: 12th August,
Work Hour: Mon to Sun, 8am to 11.30pm (Rotational shift)
Diploma or Bachelor s degree - with at least 1 year Trainer experience in travel industry/Customer Service experience
Roles & Responsibilities:
Train agents on product and process, as and when there are NHT batches
Monitor contacts and find out areas of opportunity
Work closely with Ops and Quality team design action plans to plug areas of opportunity
Responsible for defined training conversion
Manage retention during training
Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
Demonstrate innovation in training by carrying floor requirement into classroom training.
Maintain Data as per training Processes
Must have excellent presentation and communication skills.
Should be able to drive key performance metrics related to training
Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)
Must be flexible to being up-skilled on VASS & quality
Proficient with MS Office
In absence of NH training, candidate should support in Quality Audits and Feedback
Should have basic knowledge of process mapping
Production hours to be given daily in the absence of NH training
Qualifications
Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred
Effective communication skills, both written and verbal
Proficient in Microsoft Office
Ability to multitask and meet timelines on deliverable
Detail-oriented.
NOTE: The paperwork and relocation expenses will be handled by the company
Job Types: Full-time, Permanent
Pay: RM11,500.00 per month
Application Question(s):- What nationality are you
Are you willing to relocate to Malaysia
Can you read write and speak Japanese
