About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
The Opportunity:
Operation Excellence:
Meetings, Assessment, and Reporting: Conduct regular meetings with country and local personnel to implement regional and global product strategies, assess branch-level product staff, compile and submit Monthly Management Reports (MMR), and conduct studies and surveys as required.
Operational Excellence and Best Practices: Liaise with the regional product management team to define and refine workflows, oversee operational excellence aligned with BP&O policy, ensure a robust space management program for trade lanes, maintain product schedules, and achieve yield and GP/unit targets.
Carrier/Supplier Relations and Procurement
Oversee the Core Carrier Program compliance, procure the best buy, develop and manage strategic and tactical relationships with core carriers, benchmark performance against global standards, conduct regular service reviews with carriers/suppliers, and engage constantly with Regional VPs on specific trade lanes.
Business Development and Finance
Assist with budget preparation, monitor financial performance, ensure profitability, report financial issues, drive GP growth, support sales initiatives, develop account strategies, and manage pricing for Import and Export Departments
Product Development
Continuously evaluate markets to ensure appropriate product offerings, support trade lane development, establish and enforce country and regional hub strategies, monitor and integrate co-load volumes, and ensure compliance with TGF documentation and policies.
General Management & Administration:
Oversee company representation, staff management, compliance, and operational control while maintaining carrier and customer relationships, mentoring employees, monitoring costs, and ensuring effective communication and problem-solving across the region.
What you'll need to succeed:
Over 10 years of experience in the Freight Forwarding & Ocean Freight industry, with at least 5 years in commercial roles involving pricing and Global/regional tenders.
Proven track record of effective internal and external communications and successful project completion, demonstrating sound decision making, integrity, and teamwork.
Strong understanding of management, leadership, budgets, project planning and management, with exposure to sales environments at a Corporate Customer level.
Demonstrable knowledge of government regulatory requirements and business concepts, with a focus on organizational profitability.
Excellent interpersonal, verbal, and written communication skills, including presentation skills, and strong negotiation capabilities.
Competent in preparing and manipulating spreadsheet price modelling data, creating PowerPoint presentations, and using reporting information systems.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
