Job summary
Entity:
Finance
Job Family Group:
Procurement & Supply Chain Management Group
Job Description:
The myProcurement Level 2 Lead role is responsible for delivering a strong user and supplier experience by managing and resolving complex procurement queries including identifying areas of improvement in the process. The main purpose of the role is to provide quality support to business end users and suppliers and ensure the compliant procurement process is adhered to.
Some your responsibilities include -
Acting as the 2nd line to identify, resolve and develop solutions to the most complex queries and systemic Operational problems which cannot be resolved by the 1st Level Support Team (Helpdesk)
Coaching the growth & development of the myProcurement team members, including taking the lead in organizing training / refresher learning sessions to new joiners and Level 1 helpdesk team, as and when required
Proactively deepening collaboration among myProcurement Level 2 team with Level 1 Helpdesk Teams and myProcurement Digital Experience team
Playing a key role in identifying areas of improvement across S2P processes and collaborating with various Operational Excellence teams e.g. myProcurement Digital Experience, S2C Excellence team and P2P Operational Excellence team to improve GBS Procurements ability to execute within Procurement systems and operations
Analyse data and conduct root cause analysis process designed to identify opportunities to improve GBS S2C and P2P procurement operations or processes with the goal of reducing the need for future support. Conducts RCA in case of ambiguous and difficult issues.
Supporting the myProcurement Manager in reporting, data analysis, insights and initiate actions to drive better performance and as inputs to the transformation / operational excellence priorities to reduce the volume of recurring tickets and improve overall user and supplier experience.
Driving training strategy to improve the users and suppliers understanding and knowledge on the procurement
Focalpoint for key deployments involving changes to Businesses, GBS S2C Procurement, P2P Procurement Operations and other areas as appropriate.
Supporting the myProcurement Manager in escalation handling and working with cross function teams for the highest priority issues/highest sensitivity cases
Contributing to the implementation of the Excellence & Experience and myProcurement organizations strategy by delivering on the priorities of he organization
Supporting the myProcurement Manager in work optimization within the Team, delivering against the targets set in the Performance Management framework
Experience and Qualification -
Relevant educational background or equivalent experience)
6-8 years of experience in Procurement Operations or equivalent
Expert in source to contract and procure-to-pay systems and processes, preferably with 2-3 years with Ariba experience
Experience in developing training content
Led and implemented CI initiatives, experienced in project work
A deep understanding of the Procurement Organization
Excellent communication and interpersonal skills
Experience leading and implementing strategic solutions within cross functional teams.
Able to handle high volume and wide variety of activities
Strong conflict resolution skills
Demonstrated ability to work cross organizationally to resolve complex issues
Strong project management experience
Leadership experience and demonstrated leadership capabilities
Experience working cross culturally in an international environment
Resilient and experienced in working in multi-faceted environment
Strategic capability as ability to devise a strategy
Uses influence and communication skills to enable planning and decision making
What you'll get -
At bp, we provide the following environment and benefits to you:
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
Possibility to join our social communities and networks
Learning opportunities and other development opportunities to craft your career path
Life and health insurance, medical care package
And many other benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
Dont hesitate to get in touch with us to request any accommodations.
Travel Requirement
Negligible travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agreements and negotiations, Analytical Thinking, Building sustainability, Category spend profiling, Category Strategy, Commercial Acumen, Communication, Cost modelling, Decision Making, Digital fluency, Market Analysis, Negotiation planning and preparation, Sourcing strategy, Stakeholder Management, Supplier Selection, Sustainability awareness and action, Value creation and management
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
