Music Retail Sales and Online Customer Service Coordinator

Music Instruments such as Drum, Guitar, Piano , Keyboard

• Responsibilities

• In-Store Sales

• Customer Assistance

Greet customers and offer assistance with product selection.

• Answer customer inquiries regarding product features, prices, and usage.

• Product Knowledge

Maintain a thorough understanding of the products offered, including musical instruments, accessories, and sheet music.

• Stay updated on new arrivals and best-selling items.

• Customer Relationships

Build and maintain strong relationships with customers to encourage repeat business.

• Collect customer feedback to improve service and product offerings.

• Online Customer Service

• Customer Inquiries

Respond to customer inquiries via social media, and live chat promptly and professionally.

• Provide detailed product information, troubleshoot issues, and guide customers through the purchasing process.

• Order Processing

Assisting in manage online orders, ensuring accurate and timely processing.

• Problem Resolution

Address and resolve customer complaints and issues, providing appropriate solutions and alternatives.

• Follow up to ensure resolution and customer satisfaction.

• Collaboration

Work closely with other team members to ensure smooth store operations and cohesive customer service.

• Communicate effectively with the management team regarding customer needs and store performance.

• Professional Development

Participate in training sessions to enhance product knowledge and customer service skills.

• Stay informed about industry trends and best practices in retail and online customer service.

• Merchandising

Assist with in-store merchandising and promotional displays.

• Ensure the store is clean, organized, and visually appealing.

• Reporting

Provide regular reports on sales performance, customer interactions, and inventory status.

• Help identify trends and opportunities for sales growth and improved customer service.

• Skills and Qualifications

• Customer Service Skills

Strong interpersonal skills with a friendly and approachable demeanor.

• Excellent communication skills, both written and verbal.

• Sales Skills

Proven ability to meet or exceed sales targets.

• Persuasive selling techniques and a customer-focused attitude.

• Technical Proficiency

Basic understanding of e-commerce and online retail operations.

• Product Knowledge

Passion for music and knowledge of musical instruments and accessories.

• Willingness to learn and stay updated on product information.

• Problem-Solving Skills

Ability to handle customer complaints and provide effective solutions.

• Strong organizational and multitasking abilities.

• Flexibility

Ability to work flexible hours, including weekends and holidays.

• Adaptability to work in both in-store and online environments.

Training are provided for the required roles

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,

• 00 - RM2,500.00 per month
  
  Benefits:
• Free parking

Professional development
Schedule:

• Afternoon shift

Evening shift

• Fixed shift

Holidays

• Monday to Friday

Weekend jobs
Supplemental pay types:

• Commission pay

Performance bonus

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• People Management: 1 year (Required)

Retail: 1 year (Required)

Language:

• English (Preferred)

* Mandarin (Preferred)

Expected Start Date: 07/01/2024