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Job Purpose
The VMT Supervisor runs a team of VMT in KL, motivates and manages performance of the individuals to meet all service levels and achieve the desired level of monitoring quality.
Besides the job purpose of middle level, key aspects of the job include:
- leading VMT KL team of monitoring specialist, managing the day-to-day performance, service levels and customer satisfaction-daily, weekly, monthly reporting of performance against SLAs
- training and coaching specialists to improve all technical and customer service aspects of their development
- taking the primary coordination or communication role in all alerts/requests
- handling feedback from business co-workers, and dealing with other difficult situationsencountered by the specialists
Job Description:
1. Accept working in shifts: morning shift, swing shift, and night shift
2. Proficient in Global IT monitoring and Global call service
3. Guide monitoring specialists during daily operations.
4. Explore new monitoring method to boost efficiency and accuracy propose solutions based on needs.
5. Analyze monitoring data, and provide professional solutions/support based on the data analysis
6. Collaboration with the peer VMT team in China
Qualifications:
1. Bachelor's degree
2. 5-8 years of relevant experience
3. Proficient in both Chinese (Mandarin) and English
4. Require high vigilance and constant monitoring of the screen, so it demands extremely high discipline.
5. IT background is preferred
6. Proficient in formulating and optimizing various monitoring procedures, capable of handling complex alerts.
7. Able to communicate and coordinate efficiently with other departments to handle various emergency situations.
8. Highly responsible and professional, dedicated to fulfilling monitoring duties with strong sense of responsibility and collaborative team spirit
9. Able to conduct in-depth analysis and mining of monitoring data to extract more valuable information.
10. Exceptional skills in observing and assessing potential risks during monitoring.
11. Keep up with industry trends and tech applications, continually upgrading monitoring skills
Workhour (Malaysia local time)
Morning shift: 7am to 3pm
Swing shift: 2pm to 10pm
Night shift: 10pm to 7am
Key Skills
What's In It For You
Don't meet every single requirement Apply anyway.
At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
Date Posted: 28/11/2024
Job ID: 101732399
