The Team
Inviso supports Microsoft in providing a range of Assessment services and is expanding our support of Assessments focused on Cloud Migration, Copilot Adoption and Security in Microsoft's SMB customer segment. This program provides data-driven reports to help customers gain a thorough understanding of their current IT estate and to inform their cloud migration strategy, extending their capabilities and empowering their organizations. The SMB Assessment Desk receives nominations from multiple channels within Microsoft, engaging with customers for pre-deployment technical check calls, deployment support, and report delivery to customer and partner to enable rapid migration. The Desk will leverage Microsoft's first-party technology Azure Migrate, as well as the third-party Assessment tools Block 64 and QS Solutions CSAT. The success of the SMB Assessment Desk is defined by enabling customers to successfully migrate and modernize their infrastructure with Microsoft Cloud services, including Azure and Microsoft 365.
The Role
Our Technical Consultants are the front line, supporting customers in their deployment of relevant Assessment tools, and supporting them in defining a roadmap to achieve their strategic goals through the adoption of Microsoft Cloud technologies. Therefore, applicants communication skills and attention to detail are key. Successful applicants will demonstrate strong technical acumen, project management skills, and the ability to effectively communicate across multiple levels of a customer organization (from IT staff to project managers to business decision makers) as well as Microsoft's internal teams. Successful applicants will demonstrate a diversity of IT systems and administration knowledge enabling them to guide customers in the implementation and use of solutions such as Azure Migrate, Block64, and CSAT.
This role is mainly focused on English language customer engagement, so must have native or full professional fluency in English (written and verbal).
Successful candidates will be able to deliver all components of an Assessment, including:
- Engagement with Microsoft Stakeholders and Field Sellers
- Requirements Communication and Kickoff: Understanding and clearly communicating the technical requirements of the Scale Assessment process, as well as the relevant benefits and outcomes to be expected upon delivery.
- Discovery: Determining the optimal discovery platform to achieve the stated objectives, supporting deployment through complete discovery.
- Analysis: Reviewing and finalizing an Assessment Report (specific to the tool used for Assessment delivery), identifying and highlighting key insights.
- Presentation: Presenting key insights and actionable recommendations to relevant customer, partner, and Microsoft contacts
- Cross-team Coordination:Supporting a seamless customer transition into post-Assessment actions with relevant Microsoft, Partner, or other point(s) of contact
- Tracking:Log activities and updates in appropriate systems (e.g., internal CRM systems) for accurate tracking and reporting
Required Experience
- Experience within the Microsoft ecosystem.
- 1-2 years experience in IT service/support, seeking to leverage those skills in an analytic role.
- Ability to analyze, interpret, and present data.
- Demonstrated ability to manage a queue of projects concurrently with little supervision project & time management, coordination, status updates, etc.
- Strong communication and interpersonal skills, with close to native level English language fluency.
Additional Desirable Experience
- Experience with discovery and assessment platforms such as Azure Migrate, Block64, CSAT, etc.
- Cloud Services: Familiarity with Microsoft Azure and/or Microsoft 365 products and services.
- Any area(s) of IT, Systems Administration, Windows or Linux OS, Networking
- Relevant Skills: Networking and Administration for Windows / Windows Server OS and Linux; PowerShell; Active Directory, DNS, DHCP; Virtualization Technologies (ex., VMware, Citrix, Hyper-V)
This is a full-time remote (WFH) role with Inviso. Individual and team growth through collaboration are cornerstones of Inviso's culture, and members of our Microsoft Consulting Group work closely together to share knowledge, learn, mentor, and develop new & diverse skills.
About Inviso
Inviso is a growing technology consulting firm that offers a wide range of business services for small to enterprise organizations across a wide range of industries. Our solution offerings include Azure, Business Intelligence, Advertising & Marketing, Solution Assessments, and Staffing. We support customers around the world, with teams in the USA, Canada, Mexico, New Zealand, Singapore, Malaysia, India, Australia, and the UK.
Inviso's Microsoft Consulting Group is widely recognized as a global leader in the Microsoft ecosystem for our strength in many critical areas of our service delivery: depth of subject matter expertise across Azure, Microsoft 365, and Licensing; customer satisfaction; project management; operational excellence; and technical expertise across major Cloud platforms. Cross-team collaboration, training, knowledge transfer, and career opportunities are a core priority!
Inviso Fast Facts
- 15+ years of Microsoft consulting experience
- High employee retention, average employee tenure of 5 years
- 4.8 (out of 5) star rating as a Microsoft Vendor
- Microsoft Gold Partner Cloud Platform, Data Platform and Data Analytics
- BI@Microsoft Preferred Supplier, Showcase Member of the Power BI Red Carpet Partner Program
