Job Summary : Customer service manager, ensures that the customers of a company are satisfied and provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
- Customer Acquisition - follow up with newly sign-up customer and guide them along to close the deal.
Customer Retention - maintain prefoessional attitude and customer feedback / complain in order to build good strong relationship- Customer with customer via multiple channel - WhatsApp , SMS, Live Chat, Phone call & etc
Understand the current market needs - stay up to trend about the market promotion & expectation then feedback & brainstorm with superior
- Working From Home (Probation period)
Normal Working Hour (
- Bachelors degree in business administration or relevant field.
Minimum 1 1/2 years of proven experience in a customer service manager position.
- Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.- Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
- Proficient in Mandarin ( speak, write and read) , English,
Excellent communication skills and problem-solving skills.
- Commission (monthly basis)
KPI Incentive (quarterly basis) Performance bonus (up to 6 months depending on individual & company performance)
Dental claim- Yearly company incentive trip
Long service benefits - housing allowance (RM 20,000)
- Annual leave - 14 days (<2 years); 16 days (2-5 years) ; 22 days (>5 years)
18 month of annual salary (3 month individual + company performance)
- During Probation : Fully work from home
Upon confirmation : Hybrid mode
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM5,500.00 per month
Benefits:- Opportunities for promotion
Professional development
Schedule:
Supplemental Pay:
Performance bonus
Language:
Mandarin (Required)
