Serve as the primary point of contact for all sales operations- marketing order (MO), inquiries, requests and issues.
Maintain an expert level of knowledge with clients in sales process, operations and products with all-rounded technical and application know how.
Managing the processing of all orders, filing important documents and communicating with other departments to achieve order fulfilment (accuracy and on time delivery; OTD)
Issuance of invoice, packing list for delivery and handling of outbound shipment.
Respond to complaints from customers and give after-sales support as and when required.
Ensure adequacy of sales-related resources or materials. Inform clients of unforeseen delays or problems or any changes.
Handle sample requisition by customers & follow up for order purpose.
Update of documentation with accurate periodic market data, filing and report preparations.
Support other HODs on customer service, quality, manufacturing operations, planning, shipping and warehousing related tasks.
Responsible to ensure sales related activities are meeting the company product & quality policies, ISO9001, ISO14001, IATF16949 and adhering to laws and regulatory requirements.
Perform other related duties as assigned
Skills/Attributes
Job Requirements
Proven experience in sales coordination for industrial products, experience in marketing, customer service and other administrative positions will be considered an advantage.
Good computer skills (MS Office, Excel)
Proficiency in Mandarin- excellent verbal and written communication skills
A team player with high level of dedication
Diploma in business administration or relevant field; certification in sales and marketing will be considered too.
