Job Brief
A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes:
- Supervising and leading a team of call center agents to meet performance targets.
Monitoring call center processes to enhance customer satisfaction and efficiency.- Providing coaching and training to team members to improve their skills and performance.
Call Center Team Leaders are essential for maintaining high-quality service and operational excellence in a call center environment.
Responsibilities- Supervising and guiding call center agents to achieve performance targets.
Monitoring and improving call center processes for enhanced customer satisfaction.
- Providing coaching and training to team members for skill development.
For success as a Call Center Team Leader, you should possess the following qualifications and skills:
- Strong leadership and communication abilities.
Experience in call center operations and customer service.- Problem-solving skills and the ability to handle escalated issues.
Job Type: Full-time
Pay: RM5,- 00 - RM6,500.00 per month
Benefits: - Dental insurance
Health insurance
- Opportunities for promotion
Professional developmentSchedule: Night shift
Supplemental pay types:
* Performance bonus
