Responsible for receiving, following up, and resolving complex issues related to Web3, ensuring no issues are overlooked and all are resolved in a closed-loop manner.
Proactively identify problems and promote solution through product and proceed optimization to enhance user experience.
Provide accurate advice when collaborating with the product team and accurately evaluate the optimization decisions proposed by the development team.
Strong ability to promote problem-solving and develop comprehensive related processes to drive team development.
Communicate across departments, coordinate with others, and lead the team to achieve goals.
Job Requirements
Candidate with minimum diploma educational background.
Proficient in Mandarin and English is required for this role.
More than 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred.
Relevant experience and ability in data analysis, proficient in using software such as Office and XMind.
Strong logical thinking and problem analysis skills, with a thorough understanding of the business field and the ability to identify the roof cause of problems.
Ability to independently complete SOP formulation and process design, ensuring feasibility and executability of the designed processes.
Job Benefits
Salary range: Base salary RM9,000 RM11,000 (Negotiable)
Working hours: 9am to 6pm (Mon to Fri)
4 days RTO & 1-day WFH
Yearly bonus: 0/2/4/8 months (payout in April)
Grab meal allowance: RM25/day (subject to previous month attendance) payable in Grab business account
OT Transportation Grab Car Allowances: 9pm to 6am (next day) during working days
Team building pay & claims up to RM200 / month
Medical coverage in/outpatient under AmMetLife
Training fund @ RM1500 / year (Upon confirmation, after 3 months)
Gym Subsidy @ RM1000 / year (Upon confirmation, after 3 months)
