Mandarin Speaking Customer Service Representative

Job description

Actively handle customer consultation work, handle front-line upgrade work orders, and keep records;

Analyze customer inquiries or complaints, determine the responsible department, and assign it to the relevant responsible department in a timely manner;

Assist various departments to analyze and investigate the reasons for customer complaints, and propose solutions and suggestions;

Responsible for feedbacking complaint handling opinions to customers, tracking the handling results, and doing a good job in customer return visits;

Responsible for submitting customer feedback and follow-up results in the process of customer complaint handling to relevant departments;

In the process of handling customer complaints, understand customers satisfaction with products and services, and provide references for relevant departments;

Complete other tasks assigned by the team leader.

job requirements

Diploma/Bachelor degree, background in securities and call centre customer service is preferred;

Fresh grad or with 1-2 years telephone customer service experience;

English fluency standard, clear sound quality, have certain language expression ability; Mandarin language is an added advantage.

Meticulous, patient, steady, down-to-earth work, with certain customer service knowledge and concepts;

Skilled use of office software, with a certain foundation of computer application;

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,

• 00 - RM5,000.00 per month
  
  Benefits:
• Additional leave

Health insurance

• Maternity leave

Opportunities for promotion

• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Yearly bonus

Application Question(s):

• Where is your current location and how would you commute to work for KL based roles

Are you open to rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

Mandarin (Preferred)