DUTIES AND RESPONSIBILITIES:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied- Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
- Minimum Education requirements:
Bachelor's degree and Diploma: No CS experience -SPM: 1 year CS experience
RM 500 fixed Complexity allowance
- RM500 (fixed per month) Night shift after 10pm
* Night shift window is defined as 10 PM to 7 AM
- Less than 5 hours RM 20 per hour 3. 5 hours & above RM 100 per day KPI
- up to RM800- subjected to performance
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM4,500.00 - RM5,000.00 per month
