Vacancy: - Chat Support Mandarin Speaker
Location: Kuala Lumpur, Malaysia
Salary: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance
Language: Mandarin + English
Working Hour: 24
7 Rotational
Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp
Joining Date : Immediate (July)
Headcount: 65
Job Summary:
Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Job Types: Full-time, Permanent
Pay: RM4,- 00 per month
Application Question(s): - What nationality are you
Can you read, write and speak Mandarin
- The Salary is fixed not negotiable, Salary in total is RM4,600, Allowance inclusive, are you okay with it
Rotational and Night shift, are you okay with it- The role is urgent, how soon can you join (Notice period)
Your Facebook URL/link
Noted: You will be sent an Assessment test via Facebook chat, it will be a role play, the interviewer will act like a customer to make inquiry and you will be ask to respond as an agent.
