Handle all inbound calls for customer inquiries, complaints, and feedback, manage outgoing emails for product information and order updates, and assist customers through live chat for immediate responses to their questions.
Collaborating closely with other departments to guarantee customer satisfaction.
Keeping track of customer reviews and feedback, and responding to them appropriately.
Must demonstrate high degree of integrity and confidentiality
Undertake any other duties as-and-when assigned by the Management
Maintains financial accounts by processing customer adjustments.
Job Requirements
Possess at least a SPM and above. Fresh graduate is welcome to apply
Fluent in speaking and writing Mandarin
Available to work in rotational shift (9 Hour including 1 Hour break) between 7am till 3 am.
5 working days and 2 rotational off days including working weekdays or public holidays.
Passionate on customer experience related tasks
Able to work in a fast-paced environment
Strong ability to multitask, prioritize and manage time effectively
You are required to work on site at Ara Damansara Office
Available to start work on 7 October 2024
Job Benefits
Salary Package:RM2800 + NIGHT SHIFT ALLOWANCE UP TO RM400+ KPI ALLOWANCE UP TO RM 500
EPF + SOCSO IS PROVIDED
14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
1 month paid training is provided.
Location: Nearby LRT Ara Damansara and 10 minutes walking distances
