Required Language: Mandarin + English
Shift: Mon Fri, 9am - 6pm
Qualifications
Good computer skills
Good multi-tasking skills
Able to work under pressure and learn in a fast pacing environment as need to process approximately 140 emails + documents
Good logical skills
Fresh grad or SPM with 1 year customer service experience
Prior experience preferred with firms like logistics,shipping.
Knowledge in freight forwarding knowledge is good to have but not required
Responsibilities
Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements.
Work with designated trainer/QA to learn exactly the process and requirement of file upload
Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
Meet or exceed expectations set with your Team Leader for daily transactions
Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed check
