Job Description
Required Interpersonal Skills:
Customer Service orientation.
Customer Results/Solutions focussed.
Customer Expectations Management.
Active Listening Skills.
Ability to handle queries and objections in a professional manner.
Passionate about communication and interacting with people is key to success in this role.
Able to receive continuous feedback and work in a fast-paced working environment.
Positive attitude and willingness to learn and go the extra mile for self-improvement.
Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
Good reasoning and analytical skills.
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Must be able to speak, read and write in Mandarin, English
