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Agensi Pekerjaan JobScoper Sdn. Bhd.

Mandarin Customer Care Executive (Hotel Booking Industry, Penang)

Agensi Pekerjaan JobScoper Sdn. Bhd.
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Penang, Malaysia
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Job Description

Job Responsibility

  • Answer inbound calls in a timely and friendly manner
  • Reply to queries sent through Contact Us inquiry form
  • Perform call back with customers for transaction confirmations
  • Respond to customers queries and concerns with the aim of achieving first call resolution
  • Identify customers needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Level 1 first point of contact for customer complaints
  • Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way

Job Requirements

  • Fresh Graduate are encouraged to apply.
  • SPM and above
  • Customer Service orientation.
  • Customer Results/Solutions focussed.
  • Customer Expectations Management.
  • Active Listening Skills.
  • Ability to handle queries and objections in a professional manner.
  • Passionate about communication and interacting with people is key to success in this role.
  • Able to receive continuous feedback and work in a fast-paced working environment.
  • Positive attitude and willingness to learn and go the extra mile for self-improvement.
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
  • Good reasoning and analytical skills.
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • Must be able to speak, read and write in Mandarin

Job Benefits

  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Date Posted: 11/07/2024

Job ID: 84196347

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Last Updated: 21-11-2024 07:12:19 PM
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