Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The incumbent is responsible to lead and manage the region Agency Force to achieve the overall productivity, profitability and quality targeted by the Company.
Principal Duties & Responsibilities
Sales Development
- Monitor and supervise agency strategic action plans on KPIs.
- Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
- Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
- Provide additional motivation for agency members to raise agency morale.
- Continuously encourage agency members to focus on recruiting new agents.
- Encourage Agency Leaders to train-up agents for promotion to be future leaders.
Customer Service Development
- Participate in all identified core-customer service programs to update of product and system knowledge.
- Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.
People Development
- Implement Core-Program to encourage new agents to do well and retain them in our Company.
- Ensure that training rooms, training centers and other training facilities & equipment in the respective region are properly maintained in tip top condition.
- Provide quality training and supporting services to the agency force to upgrade one's skill and performance.
Communication & Organization Development
- Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
- Assist and support all launches and events.
- Communicate and motivate by promoting Agency, Regional or PAMB's challenges, incentives and contest to the Agency.
- Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
- Submit weekly planning and monthly reports.
Qualifications
Job Specification:
- Degree in any discipline.
Experience
- Minimum 8 years working experience in business development, marketing or sales.
Knowledge
- Experience in agency development will be an added advantage.
- Good interpersonal and communications skills.
- A self-starter with pleasant personality and service-oriented work perspective.
- Must be self-motivated with the ability to work under minimum supervision.
- Good command of English and Malay - written and spoken.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
